Your satisfaction is our priority!

  • Online purchases can be returned, for a full refund, up to 60 days after purchase if unworn & with an accompanying receipt. Customer pays return shipping costs. Please mail returns to 1201 5th Avenue North Unit 202 Nashville, TN 37208. We will refund your purchase upon receipt of the package. 
  • Custom items can be returned for store credit up to 30 days after purchase if unworn and with an accompanying receipt. Customer pays return shipping costs.
  • Exchanges can be made for 60 days via mail or at our Germantown studio. For mail exchanges, customer pays return shipping costs, and we will ship the item you are exchanging it for upon receiving the return. Please mail exchanges to 1201 5th Avenue North Unit 202 Nashville, TN 37208. We will mail your new item upon receipt of package. 
  • For returns, exchanges, or if any item is damaged or does not exceed your quality expectations, shoot us a note and we will take care of you. Info@thread-co.com.